Service and support

Maximize your production uptime by ensuring your equipment is performing at its best, all day, every day.

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How we can help

Keep your operations running smoothly with support from IPCO service technicians ranging from installation and commissioning, through to inspections, maintenance and spare parts.

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Local expertise with global backup

Wherever your factory operations, IPCO service technicians can provide rapid, on-site expertise to minimize your downtime. Our local teams have the skills and state-of-the-art tools to carry out everything from belt installation to complex equipment inspections, repairs, regular maintenance and general engineering services. To complement our local teams, our Global Service team, based where our equipment is manufactured, can provide additional remote monitoring and assistance.

Installation and commissioning

Once your new equipment is correctly installed and commissioned, our technicians will transfer their expert knowledge about how to operate and maintain it to your in-house teams. We’ll work hand in hand with your staff to ensure that the equipment is set up to deliver the throughput rates, product quality and process reliability you’re looking for. All work is fully documented, and you will be provided with a detailed report, system information, instructions, and datasheets.

In-house training and tailored seminars

We can help upskill new operators and maintenance teams when employee turnover leaves you without the skills and expertise to operate, maintain and repair your equipment. Our service technicians can train your operators and maintenance teams to operate safely, care for your equipment to keep downtime to a minimum, and improve end product quality.

Equipment upgrades and refurbishments

Because we are always innovating to improve our offer, you can be sure of having the most up-to-date equipment in your plant. Whether you need a retrograde upgrade of a component, an equipment modernisation or a complete refurbishment, we can help ensure your systems achieve maximum productivity at all times.

Hear from IPCO experts

“By inspecting and making minor repairs, we can extend the life of your IPCO equipment, saving you money and preventing unforeseen disruptions,” says Lan Venus, Aftermarket Manager IPCO Germany.

Why IPCO service and support

• Keep your operations running smoothly – through fewer incidents and shorter repair lead times
• Increase the life of your equipment – with preventive maintenance and timely repairs
• Reduce planning and administration – with minimal disruption and production stops for maintenance
• Maintain service history of your equipment – we will record all service interventions of your equipment for future reference
• Get peace of mind for your operations – with rapid worldwide service and support

Three levels of service offering: bronze, silver and gold

Bronze service

For businesses with experienced maintenance teams who would like specialist advice about our equipment.

Includes a thorough inspection of your IPCO equipment, and a report detailing the current condition and operational performance of the system, which highlights recommended maintenance or remedial action to prevent small problems turning into big ones.

Bronze service package includes:

• Regular inspections
• Reports
• Recommendations for spare parts
• Advice on how to improve your operations

Silver service

For businesses who require specialist maintenance and advice about our complex equipment.
Bronze level of service, plus an agreed number of minor/emergency repairs to help ensure your operations run smoothly.

Silver service package includes:

• Regular inspections
• Reports
• Minor emergency repairs
• Recommendations for spare parts
• Advice on how to improve your operations

Gold service

For businesses using complex production equipment, who lack resources for maintenance and repairs.

Inspections, repair work and a programme of quarterly or half-yearly preventive maintenance on IPCO equipment. Spare parts will be held at your site to maximize the efficiency of service work and remedial repairs, and we’ll work with you to optimize the performance of your system.

Gold service package includes:

• Inspection program with frequent visits
• Reporting, analysis & follow up
• General maintenance
• Repair work
• On-site spare parts stock
• Advice on how to improve your operations

Hear from IPCO experts

“IPCO customers know that day-long production stoppages can cost them millions in revenue. Regular inspections and preventive maintenance allow IPCO to spot potential problems and put them right before they cause downtime,” says Johan Widberg, Assembly Specialist, Sweden.