Service and support

Maximize your production uptime by ensuring your equipment is performing at its best, all day, every day.

Local expertise with global backup

Wherever your factory operations, IPCO service technicians can provide rapid, on-site expertise to minimize your downtime. Our local teams have the skills and state-of-the-art tools to carry out everything from belt installation to complex equipment inspections, repairs, regular maintenance and general engineering services. To complement our local teams, our Global Service team, based where our equipment is manufactured, can provide additional remote monitoring and assistance.

World wide contacts

Installation and commissioning

Once your new equipment is correctly installed and commissioned, our technicians will transfer their expert knowledge about how to operate and maintain it to your in-house teams. We’ll work hand in hand with your staff to ensure that the equipment is set up to deliver the throughput rates, product quality and process reliability you’re looking for. All work is fully documented, and you will be provided with a detailed report, system information, instructions, and datasheets.

Learn more about IPCO's equipment

In-house training and tailored seminars

We can help upskill new operators and maintenance teams when employee turnover leaves you without the skills and expertise to operate, maintain and repair your equipment. Our service technicians can train your operators and maintenance teams to operate safely, care for your equipment to keep downtime to a minimum, and improve end product quality.

Equipment upgrades and refurbishments

Because we are always innovating to improve our offer, you can be sure of having the most up-to-date equipment in your plant. Whether you need a retrograde upgrade of a component, an equipment modernisation or a complete refurbishment, we can help ensure your systems achieve maximum productivity at all times.

More about upgrade kits

IPCO service & support in numbers



Annual service interventions



Skilled service technicians



Countries with own presence

Why IPCO service and support

Three levels of service offering: bronze, silver and gold

Bronze service

For businesses with experienced maintenance teams who would like specialist advice about our equipment.

Includes a thorough inspection of your IPCO equipment, and a report detailing the current condition and operational performance of the system, which highlights recommended maintenance or remedial action to prevent small problems turning into big ones.

Bronze service package includes:

Subscribe to BRONZE service package

Silver service

For businesses who require specialist maintenance and advice about our complex equipment.
Bronze level of service, plus an agreed number of minor/emergency repairs to help ensure your operations run smoothly.

Silver service package includes:

Subscribe to SILVER service package

Gold service

For businesses using complex production equipment, who lack resources for maintenance and repairs.

Inspections, repair work and a programme of quarterly or half-yearly preventive maintenance on IPCO equipment. Spare parts will be held at your site to maximize the efficiency of service work and remedial repairs, and we’ll work with you to optimize the performance of your system.

Gold service package includes:

Subscribe to GOLD service package

Book an appointment with our service team!

Preventive maintenance is a great way to extend the lifetime of your steel belts and equipment, also reducing the risk for unplanned down-time. Fill in the form below to book an appointment with our local service team!