What types of personal data do we use and why
| Categories of data | Purpose |
|
Contact data (such as name, business address, email address, and phone number)
|
Effective and efficient communication: respond to your questions, send information about products and services of interest to you; lead generation; communicate technical changes |
|
Organizational data (such as which company and department you work in)
|
Efficient sales & marketing: understand what products and services information you would be interested in receiving |
|
Financial data (such as credit or payment information, bank account details)
|
Financial control: To assess credit and payment history, facilitate payments; to fulfil anti-money laundering obligations; and to manage rebates and refunds |
| Contract data (such as sales/purchase orders, shipment address or return to address), billing information, and other information collected under our customer and supplier contracts |
Facilitation of order management, shipment and warranty; administration of service level agreements
|
|
Learning/training records (such as training attendance, completion of learning activities, competence data, qualifications)
|
Administer the customer/supplier/partner relationship and to communicate and develop new training opportunities |
|
Service and warranty data (such as Repair and service history and claims)
|
For contract warranty fulfilment, product development improvements and for fulfilling our/your maintenance obligations |
| Health and safety data (such as incidences occurring during visits to our test and manufacturing facilities, and any injuries that may occur from use of our equipment) |
Fulfil legal obligations to record incidents and claims management. Improve safety in hazardous environments
|
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Travel data (such as visa and passport information, travel costs, itinerary)
|
Arrangement of travel to IPCO sites and events, including the arrangement of Visas |