What types of personal data do we use and why

Categories of data Purpose

Contact data (such as name, business address, email address, and phone number)


Effective and efficient communication: respond to your questions, send information about products and services of interest to you; lead generation; communicate technical changes

Organizational data (such as which company and department you work in)


Efficient communication: understand what products and services information you would be interested in receiving

Financial data (such as credit or payment information, bank account details)


Financial control: To assess credit and payment history, facilitate payments; to fulfil anti-money laundering obligations; and to manage rebates and refunds
Contract data (such as sales/purchase orders, shipment address or return to address), billing information, and other information collected under our customer and supplier contracts

Facilitation of order management, shipment and warranty; administration of service level agreements


Learning/training records (such as training attendance, completion of learning activities, competence data, qualifications)


Administer the customer/supplier/partner relationship and to communicate and develop new training opportunities

Service and warranty data (such as Repair and service history and claims)


For contract warranty fulfilment,  product development improvements and for fulfilling our/your maintenance obligations

Health and safety data (such as incidences occurring during visits to our test and manufacturing facilities, and any injuries that may occur from use of our equipment)


Fulfil legal obligations to record incidents and claims management. Improve safety in hazardous environments
Travel data (such as visa and passport information, travel costs, itinerary) Arrangement of travel to IPCO sites and events, including the arrangement of Visas